Effective Date: 28 May 2026
This privacy policy applies to Phake Media Ltd, a company registered in Scotland (Company Number: SC878803). Our primary operations are based in Aberdeen. This document explains how we collect, use, and protect your personal information when you use our website, request our digital services, or hire our mobile advertising van.
We only collect information that is necessary to deliver our services. This includes:
Contact Information: Name, email address, phone number, and billing/delivery address.
Business Information: Company names, business addresses, and social media links provided during project briefs.
Personalisation Details: Names, specific themes, or family details provided via our bespoke request forms for custom books, puzzles, and media.
Media and Images: Photographs or videos submitted by you for use in custom portraits, photo restoration, or digital advertising assets.
We use your data solely to fulfill your requests and provide our services. Specifically, we use it to:
Process and deliver your digital or physical orders.
Generate bespoke media, including books, video, and custom merchandise.
Manage mobile billboard advertising campaigns and event bookings.
Communicate with you regarding project drafts, quotes, and revisions.
Process secure payments.
Because we produce personalised family gifts, we strictly adhere to safeguarding protocols regarding minors.
PVG Registration: Phake Media Ltd is fully PVG registered in Scotland (Disclosure Number: 3000 0000 0340 2586).
Image Consent: We require explicit consent from a legal parent or guardian before using any images of individuals under the age of 16 for project generation.
Source File Deletion: We do not retain source photographs or sensitive personal media once a project is finalised. All source files used for custom generation (such as family photos or children’s portraits) are permanently deleted from our systems immediately upon project completion and delivery.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted third-party platforms required to operate our business, such as secure payment gateways and our website hosting provider. We ensure all external partners comply with standard UK data protection regulations.
We retain general business contact details, order history, and final delivered project files (such as completed digital books or advertising videos) for our records and to assist with future requests. As stated above, raw source photographs and personal family images are deleted immediately after the project is closed.
Under UK data protection law, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Erasure: Request that we delete your personal data from our systems (often referred to as the “right to be forgotten”).
Withdraw Consent: Withdraw your consent for us to process specific data at any time.
If you have any questions about this privacy policy or wish to exercise your data rights, please contact our studio team:
Email: contact@phakemedia.com